Difficult Conversations
  • Release Date : 02 November 2010
  • Publisher : Penguin
  • Categories : Psychology
  • Pages : 352 pages
  • ISBN 13 : 9780143118442
  • ISBN 10 : 0143118447
Score: 4
From 13 Ratings
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Synopsis : Difficult Conversations written by Douglas Stone, published by Penguin which was released on 02 November 2010. Download Difficult Conversations Books now! Available in PDF, EPUB, Mobi Format. The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

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